Last Updated: August 27, 2026
Friendly Windows & Exteriors (“Friendly Windows,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when you visit our website or contact us about our products and services.
This Privacy Policy explains what information we may collect through our website, how we use that information, when we may share it, and the choices you may have regarding your information.
This Privacy Policy applies to information collected through friendly-windows.com, including pages, contact forms, consultation request forms, and other online features operated by Friendly Windows.
Information We Collect
We may collect personal information that you voluntarily provide to us when you interact with our website. For example, when you request a consultation, ask a question, request a quote, or contact us, you may provide information such as:
- Your name
- Telephone number
- Email address
- Property or mailing address
- Information about your window, door, or home improvement project
- The contents of messages or inquiries you submit
- Other information you voluntarily provide to us
Providing this information is generally optional. However, certain information may be necessary for us to respond to your inquiry, schedule a consultation, provide an estimate, or otherwise provide requested services.
Information Collected Automatically
When you visit our website, certain information may be collected automatically through your browser or device.
This information may include your IP address, browser type, device type, operating system, pages visited, the date and time of your visit, referring website, and general information about how you interact with our website.
We may use this information to understand how visitors use our website, improve website functionality, troubleshoot technical issues, measure the effectiveness of our marketing, and improve our products and services.
Automatically collected information generally does not directly identify you by name.
Cookies and Similar Technologies
Our website may use cookies and similar technologies.
Cookies are small files that may be stored on your device when you visit a website. They can help websites remember information about your visit, improve functionality, understand website traffic, and provide more relevant advertising or marketing.
Depending on the technologies used on our website, cookies may be used for purposes such as:
- Website functionality
- Analytics and performance measurement
- Understanding how visitors navigate our website
- Advertising and marketing
- Measuring the effectiveness of advertising campaigns
You can adjust your browser settings to refuse or delete cookies. Disabling certain cookies may affect the functionality of portions of our website.
How We Use Your Information
Friendly Windows & Exteriors may use the information we collect for legitimate business purposes, including to:
- Respond to questions, requests, and consultation inquiries
- Contact you regarding a requested quote or consultation
- Schedule and manage appointments
- Provide information about our windows, doors, siding, and other home improvement services
- Communicate with you about your project
- Improve our website, products, and customer service
- Understand website usage and visitor interests
- Evaluate and improve our advertising and marketing
- Protect our website, business, customers, and users
- Comply with applicable legal obligations
If you provide your telephone number or email address, you understand that Friendly Windows & Exteriors may use that information to respond to your inquiry and communicate with you regarding products or services you have requested.
Marketing Communications
If you provide your contact information, we may occasionally contact you about Friendly Windows & Exteriors products, services, promotions, or other information that may be relevant to your home improvement needs.
You may request that we stop sending you marketing communications at any time by contacting us using the information provided below or, where applicable, by following the unsubscribe instructions included in an email communication.
Please note that even if you opt out of marketing communications, we may still contact you when necessary to respond to a request you have made or regarding an existing customer relationship or transaction.
How We Share Information
Friendly Windows & Exteriors does not sell or rent your personal information to third parties.
We may share personal information when reasonably necessary to operate our business or provide services. For example, information may be shared with trusted service providers that assist us with website hosting, technology, communications, analytics, advertising, scheduling, customer service, or other business functions.
When appropriate, we require service providers to use personal information only for the purposes for which it was provided or as otherwise permitted by law.
We may also disclose information when we believe disclosure is reasonably necessary to:
- Comply with applicable laws, regulations, legal processes, or governmental requests
- Protect the rights, property, or safety of Friendly Windows, our customers, employees, or others
- Investigate suspected fraud, security issues, or other unlawful activity
- Enforce our agreements or policies
We may also transfer information as part of a merger, acquisition, sale of assets, restructuring, or similar business transaction, subject to applicable law.
Third-Party Services
Our website may use services provided by third parties to help us operate the website, understand website traffic, communicate with customers, or measure advertising performance.
These services may collect information about your interactions with our website through cookies, pixels, analytics technologies, or similar tools.
Third-party services operate under their own privacy policies and terms. Friendly Windows & Exteriors does not control the privacy practices of third-party websites or services.
If you click a link that takes you away from the Friendly Windows & Exteriors website, we encourage you to review the privacy policy of the website you visit.
Data Security
We take reasonable administrative, technical, and organizational measures designed to protect the personal information we maintain.
However, no website, electronic transmission, or method of storing information can be guaranteed to be completely secure. You should exercise care when submitting personal information over the internet.
Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide requested services, maintain business and transaction records, resolve disputes, comply with legal obligations, and enforce our agreements.
The length of time information is retained may vary depending on the type of information and the purpose for which it was collected.
Children’s Privacy
Our website and services are intended for adults and homeowners seeking information about home improvement products and services.
We do not knowingly collect personal information from children under the age of 13. If you believe that a child has provided personal information to us through our website, please contact us so that we can take appropriate steps to address the information.
Your Privacy Choices
Depending on where you live and applicable law, you may have certain rights regarding your personal information.
These rights may include the ability to request access to, correction of, or deletion of certain personal information we maintain about you.
You may also have the right to opt out of certain marketing communications or certain forms of data processing.
To make a privacy-related request, please contact us using the information below. We may need to verify your identity before completing certain requests.
Do Not Track
Some web browsers offer a “Do Not Track” setting. Because there is currently no universally accepted standard for responding to Do Not Track signals, our website may not respond to such signals.
Links to Other Websites
Our website may contain links to third-party websites, including manufacturer websites, social media platforms, or other resources.
Friendly Windows & Exteriors is not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of any third-party website before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, applicable laws, or privacy practices.
When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy. We encourage you to periodically review this page to stay informed about how we handle personal information.
Contact Us
If you have questions about this Privacy Policy, would like to make a privacy-related request, or have concerns about how your information is handled, please contact Friendly Windows.
Friendly Windows
135 Park Avenue, Suite #200F
Barrington, IL 60010
Phone: (773) 550-9000
Friendly Windows & Exteriors serves Chicago and surrounding suburbs.
For website or privacy inquiries, you may also use the contact form available on our website.
Consent
By using the Friendly Windows & Exteriors website, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described in it, subject to any rights or protections provided to you by applicable law.